Privacy Notice

Effective Date: 2/19/2025

1. Introduction
City Pet Grooming LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including SMS communications.

2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, phone number, and email address when you opt in for SMS alerts or use our services.
• Service Data: Appointment details, pet care history, and preferences.
• Communication Data: Messages sent and received via SMS, including opt-in and opt-out requests.

3. How We Use Your Information
We use the information we collect to:

• Send appointment reminders, pet pickup notifications, and promotional messages via SMS.
• Provide customer support and respond to inquiries.
• Improve our services and enhance customer experience.
• Ensure compliance with legal and regulatory obligations.

4. Message Opt-in Options 

• Sign up for text by sending START or JOIN to 919-916-5370 to subscribe to SMS notifications from City Pet Grooming LLC. You consent to receive messages from us via SMS for notifications, reminders, appointments, pick up notifications and inquiries. Message frequency depends on your activity. Message & data rates apply. Reply HELP for help. Reply STOP to 919-916-5370 to opt out. See our Text Messaging  Privacy Policy for SMS at https://citypetgrooming.com/privacy-policy. SMS Terms and Conditions: https://citypetgrooming.com/terms-%26-conditions

5. Message Frequency & Opt-Out Options

• Message frequency varies, and standard message and data rates may apply.
• You can receive assistance by replying HELP or INFO.
• To stop receiving messages, reply STOP or UNSUBSCRIBE at any time.

6. Data Security & Protection
We take appropriate security measures to protect your information, including:

• Encryption and secure data storage to prevent unauthorized access.
• Access controls to limit data exposure to authorized personnel only.
• Employee training on data protection policies.

7. Third-Party Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share information with:

• Service providers who assist in delivering SMS messages and appointment management.
• Legal authorities when required by law or to protect our rights.

8. Your Rights & Choices

• You may update or delete your information by contacting us.
• You may opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE.
• For any inquiries about your data, please contact us.

9. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
📞 919-916-5370
📧 citypetgrooming@outlook.com

For full details, please also review our [Terms & Conditions].