Terms & Conditions

City Pet Grooming LLC Terms & Conditions

Effective Date: 2/19/2025

1. Introduction

Welcome to City Pet Grooming LLC. These Terms & Conditions ("Terms") govern your use of our services, including SMS communications. By using our services, you agree to comply with these Terms.

2. SMS Communication Terms

By opting in to receive SMS messages from City Pet Grooming LLC, you agree to the following:

You will receive appointment reminders and pet pickup notifications.
Message frequency varies, and standard message and data rates may apply.
To receive help, reply HELP or INFO.
To stop receiving messages, reply STOP or UNSUBSCRIBE at any time.

3. Service Use & Customer Responsibilities

You must provide accurate and current contact information.
You agree not to misuse our services, including attempting unauthorized access to our systems.
We reserve the right to terminate service if we detect fraudulent or abusive activity.

4. Data Privacy & Security

We collect and store your personal information as outlined in our [Privacy Policy].
Your data is used only for service-related communication and will not be sold to third parties.
Security measures, including encryption and restricted access, protect your data.

5. Cancellations & Rescheduling

Appointment cancellations or reschedules must be made in advance.
Failure to cancel within the required time frame may result in a cancellation fee.

6. Limitation of Liability

City Pet Grooming LLC is not liable for:

Message delivery delays due to mobile carrier issues.
Missed appointments due to unread messages.
Unforeseen service interruptions beyond our control.

7. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes means you accept the new Terms.

8. Contact Information

For any inquiries or concerns, please contact us:
📞 919-916-5370
📧 citypetgrooming@outlook.com

City Pet Grooming 410 Dupont Circle Raleigh NC 27603